“Home-Start is ongoing, they don’t dip and out and they provide more of a natural service, just what the families need.”

“Home-Start works well; the advantage of them being a charity is that they don’t have to work to the same statutory guidelines so deliver a more rounded package, tailored to real family needs.”

“We’ve referred a number of families to Home-Start and we always receive brilliant feedback. No other service in the area has the time or resources to offer the level of support they do, I’m not sure what we’d do without them.”

Referrals that are NOT appropriate/ineligible

  • Families that do not live in Torridge and North Devon
  • Families with a perpetrator of violence who is still regularly at the home
  • Families who do not have a child under primary school age
  • Families who need/want a volunteer to take the sole charge of their child or children
  • Families who require a volunteer to take their child or children to daycare facilities/school
  • Families who require domestic help
  • Families that do not want any intervention from Home-Start Torridge & North Devon
  • Families in which a member, members or people associated with the family misuse Class A drugs or alcohol
  • Families where there are profound mental health problems

Referrals that are appropriate/eligible

  • Familes who live in Torridge and North Devon
  • Families who have experienced the effects of domestic abuse, but where the perpetrator is no longer living with the family
  • Families who have at least one child under primary school age
  • Families who would like a volunteer to offer time to interact and engage with their child or children
  • Families who would like a volunteer to help them organise a system to cope with day-to-day life
  • Families who would like encouragement or some respite to do practical tasks for themselves
  • Families that consent to support from Home-Start Torridge & North Devon
  • Families where there is evidence that the user(s) are attending a recovery programme regularly
  • Families where there are mild to moderate mental health problems, including post-natal illness or where the parent is receiving effective treatment

If you are at all uncertain, please call us to discuss before making a referral. The final decision on whether a referral is accepted or not will be taken by the Home-Start Torridge & North Devon Scheme Manager. Home-Start Torridge & North Devon will inform referrers when support has been put in place. Families are not supported until we have sent written notification.

Start a Referral Here